MAKING PARTY MEMORABLE

Here are a few questions we are frequently asked but as always, you can contact us here or call us on 0479 132 561 or email info@brisbanepartycastles.com … we’d love to hear from you!

How much room do I need?

We ask that you have a space 1 metre larger in width and depth than the castle you are hiring. This to allow the castle to inflate safely and to ensure that there is enough room for the blowers and fall mats. Please see the dimensions in the castle hire section.

What kind of area do I need?

Ideally a flat grassed or concrete area. The area needs to be free of any sharp objects on the ground. There needs to be access to power and no overhead hanging cables nearby. We will provide a ground mat to go underneath the castle.

How long does it take to set up?

Delivery to setup takes no longer than 30 minutes. We will ask you to sign a hire agreement on delivery of the castle which you will have received by email at the time of booking.

Are the jumping castles safe?

All of our castles meet the Australian standards. We pride ourselves on providing clean and safe equipment. All electrical components are tested and tagged. As with all jumping castles, there is a risk of injury. To reduce this risk, a safety briefing will be provided at the time of delivery. The hire agreement that you will receive at the time of booking includes safety elements so we ask that you read this prior to the day of delivery.

Is supervision required?

Yes. We require that all private party castles are supervised by a person aged 18 or over. For commercial, fundraiser and market bookings Brisbane party castles can provide a person to supervise the castle for an extra cost. All of our supervisors are blue card holders. If you require this service, please ask at the time of booking.

My party is in a public park, Can I still hire a castle?

Yes. All public parks run by the council will require a permit. These can be obtained by contacting your local council.

What happens if the equipment gets damaged?

The hirer is responsible for the equipment for the duration of their hire. Any repairs needed due to damages that are deemed to be malicious will be billed in full to the hirer. In this case the hirer may also be liable for loss of business earnings while repairs are being carried out.

Do you have insurance?

Yes. We have public liability insurance to the value of 10 million dollars. A copy of our certificate is available upon request.

How do I pay?

We do not require a booking deposit. Payment is required in full at the time of delivery. Cash or bank cheques are acceptable methods of payment.

What happens if it rains?

We advise that our castles are not hired in heavy rains. The castles become slippery and the risk of injury is increased. Light rain is usually ok once extra care is taken by the hirer. If it rains on the day of your booking we will happily reschedule your booking for you. In the event of adverse weather conditions due to storms including high winds and heavy rain, we reserve the right to cancel your booking. This will only be done if we feel that safety will be compromised.

Can I cancel a booking?

We ask that if you wish to cancel that you do so at least 4 hours prior to the arranged delivery time.